Policies
The customer is always first at FYR-TEK, and that commitment continues long after the sale with our ongoing service and maintenance plans. No matter what fire and rescue gear you purchase, we will be here to meet your changing needs. FYR-TEK is dedicated to staying at the forefront of the firefighting industry by keeping up to date on the latest trends and fire and rescue products available. This means that we have the capability to educate your department on new fire, emergency, and rescue equipment. We welcome the opportunity to share our knowledge with you at your convenience, so we can perform this service at our location or yours!
Payment Methods
For existing customers, payment is due within 30 days. If you are a new customer, we accept most major credit cards and payment is due upon delivery.
Shipping Policy
We ship our products in the most cost efficient manner. Any returns are the customer’s responsibility.
Returns/Exchanges
Returns accepted up to 30 days after purchase date. There will be a 25% restocking fee on all special order returns and on some exchanges, plus shipping.
Guarantees
Your satisfaction is our top priority. Any fire and rescue equipment that is sold by FYR-TEK is covered under the manufacturer’s warranty. Components for trucks manufactured by FYR-TEK include the manufacturer warranty and FYR-TEK also warranties the workmanship for one year from the time of purchase. Your satisfaction is completely guaranteed for all of the services and maintenance that we provide.
Privacy Policy
We, FYR-TEK INC., take your personal information seriously and use or keep it confidential. In order to protect your private information, we have established this Privacy Policy in accordance with best practices in the industry and applicable laws and regulations. This Policy describes how we handle your personal information for our services at FYR-TEK Inc. and its related sites, services and tools.
By accepting the Policy and the User Agreement during registration, you consent to our collection, storage, use and disclosure of your personal information as described in this Policy.
Information about you is collected when you register or place an order with us. You may browse our website without providing any information. In order to process your order, we need you to register online with your details. Insufficient information will result in order processing failure. If you voluntarily complete customer surveys and provide feedback, we may also collect information about you. We also collect website usage information using cookies. When you submit your information, it is deemed a consent by you to the collection, use and disclosure of that information for purposes as set out in the Policy.
We use the information about you to communicate with you and manage your account as well as verify and process your order. With that in mind, there is a possible transfer of information between FYR-TEK Inc. and engaged vendors who service your purchase order. These third party service providers will only use your information in connection with the provision of our products and services or to help us to improve our website or services. We will also contact you by the various mediums: phone, email, post or SMS. We will be sending you e-newsletters, promotional materials in relation to our products, services, system features offered by us and/or our related companies. Occasionally you will also receive information regarding our activities, announcement, campaigns, events and survey relating to our products and services. We may also use the information for marketing research and statistical analysis.
Each time you use the site, we will also collect information including URL, browser and platform, time of visit, pages visited and any searches performed. This information will be used to help us improve the performance of our website and for assessing the suitability of or requirements for certain services.